Support

Ongoing technical support

A website isn’t finished once it’s live. We offer ongoing technical support to ensure your site remains secure, fast, and always performing at its best—delivering a flawless experience for your users while letting your team focus on what matters.

From updates to performance monitoring, we keep everything running smoothly, so you can be confident your site is always ready to meet the demands of your business.

Security & Monitoring
We put proactive systems in place to monitor uptime, scan for vulnerabilities, and defend against threats — giving you peace of mind around the clock.
Performance Optimisation
We fine-tune speed and responsiveness through code cleanups, caching strategies, and infrastructure improvements, making sure your site loads fast on any device.
Updates & Patching
We manage updates to your CMS, plugins, APIs, and integrations — so you never fall behind on features or open yourself up to bugs and security issues.
Quality Assurance & Testing
We provide regular updates on how time is being used and what impact we’re delivering, so you always know where things stand.
Infrastructure Support
From CDN configuration to hosting setup and DNS management, we handle the technical foundation your website is built on.

Trusted by our partners

Our Approach

Maintaining performance, stability, and trust

A well-maintained site doesn’t just run better — it lasts longer, ranks higher, and builds more trust. Our approach is proactive, not reactive. We handle the technical details behind the scenes, so you can get on with business knowing your site is in safe hands.

Built to scale with your needs

Whether your site is small and simple or a complex web application, we tailor our support to fit. We work in close partnership with your team, adapting our maintenance plans as your digital needs grow.

We work in close partnership with your team, adapting our maintenance plans as your digital needs grow.

Dedicated Support
Security Support
No Contract
Monthly support retainer with dedicated project tracking
For those that just want to keep their website safe and secure
If you decide you don’t want to start a support contract with us
Uptime Monitoring
Included
Included
Quoted / Wait Time
Security Scan
Included
Included
Priority Support
Included
Urgent Support
1 per month
Book in tasks/work
Included
Quoted / Wait Time
Quoted / Wait Time
Design Services
Included
Quoted / Wait Time
Quoted / Wait Time
Change Monitoring
Included
Response Time
1-3 hours
Within 6 hours
24-48 hours
Backups
Daily
Monthly
Support Type
Slack platform
Email
Email
SEO / Marketing
Separate Contract
Separate Contract
Separate Contract
Brands we've helped grow
“You will not find better quality branding and digital work in London from such a dedicated team!”
Alexander AsseilyVice Chairman, Lilium
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Drop us a message, and let’s supercharge your brand 🚀